Frequently Asked Questions (FAQs)
General Questions
What is a digital download?
A digital download is a method of receiving your purchased software electronically. Instead of receiving a physical product, you will be given a link to download the software directly to your device.
When will I receive the order after I have completed the purchase?
Once your purchase is complete, you will receive an email with the download link and instructions within a few minutes. If you do not see the email in your inbox, please check your spam or junk folder.
How are you able to sell the software so cheap?
We can offer competitive prices because we specialize in digital distribution. This eliminates the costs associated with packaging, shipping, and retail markups, allowing us to pass the savings on to you.
What will I receive when buying the item(s)?
When you purchase a product from us, you will receive an email containing a download link for the software and any necessary license keys. Detailed installation instructions will also be included.
Are the licenses you are selling genuine?
Yes, all the licenses we sell are 100% genuine. We source our licenses directly from authorized distributors and ensure their authenticity before listing them for sale.
How many times can I use the license and is it a lifetime license?
The usage terms of the license depend on the specific product you purchase. Most of our licenses are lifetime, meaning you can use them indefinitely on the specified number of devices. Please refer to the product details for exact information.
Do you supply software products in volume or bulk products?
Yes, we offer volume licensing and bulk purchasing options for businesses and organizations. Please contact our sales team for more information and customized quotes.
Shipping and Customs
How long will it take to receive my order?
For digital downloads, you will receive your order within minutes after completing the purchase. For physical products, shipping times vary depending on your location and the shipping method selected.
Will I be charged with customs and taxes?
You won’t be charged any taxes since everything is covered by us.
Returns
How do I return an item?
To return an item, please contact our customer service team with your order details. We will provide you with instructions on how to proceed with the return.
What if the item(s) I received are defective/incorrect/damaged?
If you receive a defective, incorrect, or damaged item, please contact our customer service team immediately. We will arrange for a replacement or a refund, depending on your preference.
When will I receive my refund?
Refunds are typically processed within 5-7 business days from the date we receive the returned item. You will receive an email confirmation once your refund has been processed.
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We hope this FAQ section helps answer your questions. If you have any other inquiries, please do not hesitate to contact our customer service team.
